It's our goal to ensure you have the best possible experience with us, and so we offer free returns valid for 30 days. We wish we could cover the costs but offering free international shipping one way is as much as we can do. As such, you will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail it back to: 26A Pagoda Street Singapore 059187. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags intact. Gift cards are non-returnable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is well with the returned item your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged or refunded.
Exchanges (if applicable)
Sometimes you might get the sizing wrong, and we're happy to send you the right size and do an exchange. Otherwise, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 26A Pagoda Street Singapore 059187.
Gifts (lucky you!)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 26A Pagoda Street Singapore 059187
Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance so that your order travels safely us, as we cannot guarantee that we will receive your returned item.
Any questions, simply write to us at email@example.com and we'll respond within 48 hours.
© 2017 MATTER Pte Ltd